Christmas statistics

The festive season has reached Zylinc. Our offices are full of Christmas decorations. Stars in the windows and stars in our eyes …

Just in time for Christmas, we’ve released information about the exciting Zylinc Advanced Statistics on our unified help site, including popular scenarios like:

  • how to analyze your organization’s ability to meet service goals
  • how to use statistics to prepare for agent performance appraisals

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We hope that your Christmas will be well above average, but should you want to educate yourself on averages, we’ve also added an easy-to-read topic about how you can get more insight out of your statistics by understanding the concept of standard deviation …

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