Christmas statistics

The festive season has reached Zylinc. Our offices are full of Christmas decorations. Stars in the windows and stars in our eyes …

Just in time for Christmas, we’ve released information about the exciting Zylinc Advanced Statistics on our unified help site, including popular scenarios like:

  • how to analyze your organization’s ability to meet service goals
  • how to use statistics to prepare for agent performance appraisals


We hope that your Christmas will be well above average, but should you want to educate yourself on averages, we’ve also added an easy-to-read topic about how you can get more insight out of your statistics by understanding the concept of standard deviation …


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